Terms and information

Payment and prices

All prices are current and may change in the future. The individual and current total price for your order is summed up at checkout, including any charges for shipping and payment, as well as VAT.

To shop with us, you must be ö be 18 or have the client's approval.

We offer the following payment methods:

• Card payment
  
  
  
• Advance invoice
  

  Invoice is sent for payment when the entire order is packed for delivery. When payment reaches us, the pool is delivered.
  

Deliveries and returns

We offers the following delivery methods:

• Delivery
  Fixed price (when buying a barrel) for deliveries within Sweden to the ground. Shipping is shown at checkout. Packages are delivered to the nearest delivery point.

Conditions for delivery are also stated in the checkout under the respective delivery method. If nothing is specified, 30 days delivery time applies. If an article has a different delivery time, it is stated with the respective article. If there is a delivery delay, we will notify you of this by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be cases that make it impossible to complete the order, for example, our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to disclaim any compensation to the customer regarding delivery delays.

Returns

Returns are made on; at your own expense unless the item is defective or we have packed it incorrectly. Returns must be sent as a letter or package, not against cash on delivery. In the case of exchanges, we will pay the new shipping from us to you.

14 days of purchase

We follow the Distance Contracts Act and therefore you are right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order (or larger part of it). The article must be returned well packaged, in good condition and in the original box.

If you as a customer have handled the article to a greater extent than is necessary for is to determine its properties or function and this led to the item being returned being less valuable, we are entitled to deduct an amount corresponding to the item's decrease in value by the amount to be repaid. The reduction in value is assessed on a case-by-case basis.

Returns are sent to:
Silver & Stål AB
Engelbrektsgatan 1
643 31 Vingåker

Warranty/claims

As a cooler, you are entitled to a warranty for 1 year from the date of purchase regarding manufacturing defects, provided that the product is used and assembled according to the accompanying instructions.

In case of approved warranty, we will then; as soon as we are able to, in the first instance, repair the product free of charge, alternatively, in the second instance, completely replace the faulty product with a new or equivalent one. In cases where we determine that none of the above is feasible, we will refund the purchase price of the product. It is up to the buyer to ensure that any built-in and building materials are removed. our staff has access to the pool during repairs.

BlockPool's compensation responsibility can never be settled; to a higher amount than the value of the part of the delivery that is defective.

BlockPool can never be held liable for indirect damage. such as downtime, damage to property, lost profits or sales or other indirect damage regardless of whether the buyer was negligent or not.

In cases where the product is to be returned for repair, recall or replacement It is up to the buyer to package the product on the same way it was packaged on receipt as well as making the product available to the forwarder employed by us. 

Årepayment

If you use your right, we will refund what you have paid for the article as soon as possible or at the latest within 30 days from the day on which you received it. we received the article. You must pay the return costs yourself when you send the article back.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Privacy Policy - GDPR

Så do we process your customer data
1. Introduction
We på BlockPool Sweden AB is committed to handling privacy issues correctly. With this information, we want to tell you how we handle personal data and how we follow the legal requirements on; the handling of information. 

The new data protection law GDPR entered into force on May 25, 2018. The law has placed requirements on that all organizations that store and process personal data have clear purposes for this. Likeå a structure and a way of working that enables you as an individual to bring your data processed or deleted.

Our ambition is not only to follow the new law, but to also get regå with good example in our internal work.

2. Our internal work
During the spring of 2018, we have gone through all registers that contain any form of personal data and created a structure around these regarding necessity, content ;ll and thinning rules. The work has resulted in a policy and routine descriptions that concern our internal information security work, these documents will be revised on an ongoing basis and reviewed at least once a year.

We have also inventoried the data we collected previously, and are currently collecting in order to be able to handle personal data according to regulations and to enable a smooth dialogue with our customers and stakeholders . We have further worked to ensure security and limit access to information via different levels of rights for staff with us, or be personal data providers who may use; nd it.

3. Personal data
Personal data is any kind of information that can be directly or indirectly linked to a natural person who is alive. This concerns, for example, social security number, personal name, address, personal e-mail addresses and in some cases even IP numbers. GDPR includes all forms of data processing such as collection, registration, organization, structuring, storage, processing, transfer and deletion.

4. How have we collected your personal data?
We have collected your personal data via various channels.

1. You are a customer with us and have provided information so that we can handle your order.
2. You have applied to receive take part in our newsletter.
3. You have visited us on fairs and left your information.
4. You have met us in person and provided your information.
5. When visiting på www.blockpool.se  in some cases IP numbers are collected but never connected to any person.

5. How your customer data is used

Mätpixels are used for Google Analytics, Facebook, Bing and Adwords . In no case can the measurement data be linked to a natural person, but is used solely for the collection of statistics or market communication. Each user can choose to turn off/block these via the web browser. På Facebook can also remove content from a specific sender from its flow directly in the application. If you choose to turn off cookies, certain functionality on our website stopped working. Cookies for marketing and statistics can be turned off without risk of reduced functionality. Information about cookies på minacookies.se< br />
6. Third party
BlockPool Sweden AB never shares your data with third parties other than to fulfill our own legitimate purposes. That is your postal address or email address will never be given out or sold to anyone else. When using third parties for legitimate purposes, a personal data sharing agreement is drawn up.

7. How long do we save your data?
We save your data soå as long as there is a customer relationship between us or if you yourself asked for it, for example in the form of a subscription to our newsletter. We also save data to satisfy legal requirements. Normally, information is thinned after a maximum of seven in accordance with the Accounting Act. This is done honestly.

8. Your rights
You who have data in our registers have the statutory right to request register extracts of your personal data free of charge once a year. Your request must be in writing and signed in your own hand and contain information about your name and social security number. We need this to ensure that we release the information to the right person.

Send your request for register extracts, information or correction of incorrect information to: BlockPool Sweden AB, Marmorvägen 11, 641 95 Katrineholm. The information will be sent to your civil registry address.

If your information with us is incorrect, incomplete or irrelevant, you can request to have them right.

You have the right to object to processing for direct marketing purposes. You can unsubscribe from further mailings related to direct marketing (newsletters) by reporting this to us. Either by e-mail to  Info@blockpool.seor by unsubscribing when the newsletter is sent. There are an unsubscribe link at the bottom of each newsletter.

You have the right to request the deletion of your data provided that there are no legal requirements that require us to we must keep them (e.g. the Bookkeeping Act)